Company:
Bushnell Technik LLP

Role:
Business Executive – Service Operations

Location:
Ahmedabad

Experience:
1–3 Years

Employment Type:
Full-Time

About the Role

Bushnell Technik LLP provides
appliance repair and maintenance services to B2B clients
, including managed accommodation and hospitality companies such as Zolo, Stanza and similar businesses.

We are looking for a
Business Executive – Service Operations
who will be responsible for managing the day-to-day service operations for our B2B clients. The role requires robust coordination, follow-up and problem-solving skills, with a sharp focus on ensuring that every service ticket is resolved efficiently and that commercial processes are completed on time.

Key Responsibilities
Client Coordination
Coordinate daily with Property Managers and client POCs.
Understand and track open service tickets.
Handle ticket escalations and ensure timely resolution.
Maintain robust relationships with client teams.
Follow up regularly on pending or delayed tickets.
Technician Coordination




Assign the right technician for each service requirement.
Coordinate technician schedules and site visits.
Track technician attendance, arrival and completion of jobs.
Ensure technicians close tickets with proper service reports and required documentation.
Resolve operational issues between technicians and client teams.
Technician Hiring & Network Development
Identify and hire recent technicians based on service requirements.
Build and maintain a reliable technician network.
Coordinate technician onboarding and availability.
Ensure adequate technician capacity across different locations and service categories.
Service Operations Management
Monitor all open, pending and completed tickets.
Ensure tickets are resolved within the committed timelines.
Track repeat complaints and escalations.
Identify operational bottlenecks and take corrective action.

What We Are Looking For
1–3 years of experie

📌 Business Executive –b Service Operations Ahmedabad
🏢 Bushnell Technik
📍 Ahmedabad