Bachelor's degree or equivalent work experience in a related field; additional certifications or training in BPO or customer service management preferred.
Proven experience in a BPO or customer service role, with a track record of handling complex customer inquiries and resolving escalated issues.
Strong leadership skills with the ability to motivate, inspire, and mentor team members to achieve performance goals and objectives.
Excellent communication skills, both verbal and written, with the ability to convey information clearly, concisely, and persuasively.
Advanced problem-solving abilities and critical thinking skills, with a focus on finding creative solutions to challenging issues.
Proficiency in using customer relationship management (CRM) software and other relevant tools to manage customer interactions and data effectively.
Demonstrated ability to thrive in a fast-paced, dynamic environment,



managing multiple priorities and deadlines with poise and professionalism.
Strong interpersonal skills and emotional intelligence, with the ability to build rapport, handle difficult conversations, and de-escalate tense situations.
Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed to support business operations.
Commitment to continuous learning and self-improvement, with a passion for delivering exceptional customer service and driving positive outcomes.

If you are an experienced BPO qualified seeking a challenging and rewarding chance to make a meaningful impact, please apply with your updated resume and portfolio.

Preferred candidate profile

📌 Data Analyst Coimbatore
🏢 Mahathi Infotech
📍 Coimbatore