Role Summary:

Function & Position: Server Operation Engineer Junior level

Career Stage: Assistant Engineer / Engineer

Interfaces: Server Operations and Monitoring support, Incident Management, Preventive

Maintenance.

24X7 Shift Working: Yes (24*7 Rotational shift)

Responsibilities:
Monitor VM hosted enterprise applications and respond to production incidents.
Perform incident analysis, troubleshooting, service restoration, and SLA-based resolution.
Execute approved production changes, application deployments, and rollback activities.
Perform log monitoring and analysis for issue investigation and health checks.
Execute scheduled application and server patch installations and validate post-patch functionality.
Monitor application availability, batch jobs, and health of the system.
Manage ITSM activities, including Incident, Problem, Change, Service Request, and Knowledge Management.
Coordinate with L3 Development, Infrastructure, Database, and Network teams for issue resolution.
Create and maintain operational documentation, SOPs, and support knowledge base.




Participate in 247 shift operations and handover activities.

Required Skills
Experience in L2 Enterprise Application Production Support
Linux/Unix and basic shell commands/bash scripting
Basic SQL for data verification
Log analysis and troubleshooting.
WinSCP, Tera Term/SSH
Git (basic repository access)
Application monitoring tools
ITSM tools (e.g., ServiceNow, JIRA, Remedy)
ITIL Incident, Problem, Change, and Service Request Management

Positive to Have
Experience supporting Java applications in production
Experience of python scripting.
Basic understanding of Nodejs http server
Experience with Jenkins (deployment execution/monitoring)
Experience with any monitoring tools such as Grafana, Prometheus, Zabbix, Nagios, or Splunk
Basic understanding of Oracle, PostgreSQL, or MySQL databases.

Prerequisites:
Industry experience: Telecom / Networking Server Maint

📌 Server Operation Engineer Chennai
🏢 TechStar Group
📍 Chennai