Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member s contributions and offers a supportive workplace for career development. Come, stay, and grow with us.

Job Description

This role is a outstanding chance to be a part of Lennox Customer Service group.
Process warranty claims: Review, validate, and approve or deny warranty claims.
Customer support: Assist customers/stakeholders with inquiries related to product warranties, repairs, or replacements.
Data entry: Maintain accurate records of warranty claims, validate duplicate claims.
Communication: Respond promptly to customer inquiries via email.
Policy enforcement:



Ensure all warranty processes comply with company and manufacturer guidelines.

Process Warranty Claims:
Receive, review, and validate warranty claims from customers or dealers.
Ensure all required documentation and information is provided.
Approve or reject claims based on warranty terms and company policies.

Customer Support:
Respond to customer inquiries related to warranties, repairs, or replacements.
Provide clear information about warranty coverage, timelines, and procedures.
Handle complaints or escalations professionally and efficiently.

Analyze Warranty Trends:

Track frequent issues or recurring defects
Share insights with quality assurance teams to improve efficiency and quality of service delivery.

Ensure Policy Compliance:
Follow manufacturer and company warranty policies strictly.
Stay updated on product changes, warranty terms, and company guidelines.

Support Returns and Replacements:
Arrange for product returns,

📌 Analyst Customer Service Chennai (India)
🏢 Lennox India Technology Centre (LITC)
📍 India