Motherhood Hospital (Previously known as Matria Hospital) is HIRING IP BILING INCHARGE / CUSTOMER EXPERINCE. EXECUTIVE

EXP:1 Years of experience in IP /OP Biling ,Hospital is mandatory

Qualification: Graduation

Salary :Best In Industry

Ensure all SOP’s are adhered to and we provide “Care like no other”.
Ensure productive and friendly customer interaction.
Proactively interacts & builds rapport with customers to ensure transparency with charges and a comfortable smooth discharge process.
Ensure Billing team adheres to SoP’s and TAT’s.
Adheres to Maker – Checker process for billing entries.
Assist Billing executives when required; addresses and resolves customer complaints personally when team member requires assistance.
Rapid track discharges by coordinating with all concerned for room availability.
Billing errors to be less than 95%; in case of error 100% reporting and correction of error; 100% accuracy in collection and handover of amount and reporting.
TAT for IP bill preparation - 30 – 45 Minutes,



coordination of all bills & pre-auth process with TPA without exception.
Ensure Pre-auth approval for upcoming cases ( before patient admission)
Responsible for IP revenue: Contributes to achievement of revenue target & to cost saving for the department.
Follows up for Insurance settlement: handles billing recovery & periodically updates long stay intermediate provisional bill to TPA.
Maintains individual TPA status regarding Bills Submitted, Payment Status & Outstandings.
Daily reporting : Daily Collection Report, Daily Billing report, Discount Report & prepares Covering report for insurance claim, scan and submission.
Query handling from TPA after submission; responsible for full settlement.
Participates actively in finance audit annually.

Ä Consultant Relationship:
Has a valuable relationship with consultants and works well with them.

Ä Responsible for Outstanding Service Experience Delivery:
Ensures self and team is well-groomed as

📌 Customer Experience Executive Kozhikode (India)
🏢 Motherhood Hospital
📍 India