JD - Customer and Dispatch Coordinator

Position: Customer & Dispatch Coordinator

Location: Saket, Delhi (On-site)

Company: Caarabi Coffee Roasters

Reports to: Cofounders

Compensation: ₹16,000 - 25,000 (based on experience)

Work Schedule: 5 days a week.

About Caarabi:

Caarabi is a specialty coffee brand built on the belief that valuable coffee doesn't need to shout. We roast, we serve, we ship — across a growing network of outlets and a direct-to-consumer business. Our brand is quiet, considered, and unmistakable. Nothing about it is over-designed or try-hard.

We're looking for someone who gets that — and can carry it forward.

Role Overview

We are looking for an enthusiastic, organized, and detail-oriented Customer & Dispatch Coordinator (Entry-Level / Fresher) to join our operations team. In this role, you will assist in day-to-day order processing, coordinate with logistics partners, track shipments, and serve as the primary link between our customers and our fulfilment backend. If you have exceptional communication skills, a proactive attitude,



and an eager interest in e-commerce and customer operations, this is a outstanding prospect to build your career in a growing brand.

Key Responsibilities
Order Fulfilment & Processing
Assist in processing daily D2C (Shopify) and B2B orders.
Assist in Print shipping labels, verify invoices, and coordinate with the warehouse team for accurate packing.
Ensure daily dispatch target timelines are met.
Shopify Backend Support
Assist in updating order statuses, tracking numbers, and fulfillment records in the backend system.
Assist with maintaining clean daily logs for dispatched and pending orders.
Assist with basic inventory updates and stock alignment.
Logistics & Dispatch Tracking
Liaise with courier partners to schedule daily pickups and resolve handover delays.
Monitor live shipments, track transit status, and assist in identifying non-delivery reports (NDR).
Follow up on delayed or stuck p

📌 Dispatch And Customer Coordinator Saket
🏢 Caarabi Coffee Roasters
📍 Saket