Job description
Attending the patients guiding the patients doing registrations coordinate with the relevant department and ensure the smooth flow of work.
Job Responsibilities:
Patient Relation
Receive patient and patient attendants in a pleasing manner
Answer Telephone calls.
Talk at reasonable sound levels. (Do not shout or talk loudly)
Answering all queries by patients/attendants politely.
Listen the patient/attendant carefully
Guide the patients in right way.
Taking complete details while doing the Recent Registrations like Permanent address phone numbers fax numbers etc.,
Co-ordinate with the OPD secretaries to fix up appointments with the Doctors.
Guide the patient to get the investigations done properly i.e.to the Laboratory Radiology Cardiology and Endoscopy department etc.,
Coordinate with the Consultants
Co-ordinate with the Admission Counter and keep the update information from time to time.
Co-ordinate with the OT secretary for the information regarding status of the surgeries posted that day




Maintain interpersonal relations within the departments and other departments
Maintain Valuable relations with the patients
Incase of Emergency send the patient to Casualty/ICUs then inform the concerned people do the formalities.
Maintain all relevant records i.e.log book appointment diaries Visiting Doctors register etc. properly.
Maintain confidentiality about patients.
Counsel the patients/attendants whenever it is necessary.
Communicate to your HOD from time to time.
Escorting VIP Patients.
Coordinate with GM-Operations regarding any administrative related problems
Preparing MIS report and submit to the GM-Operations
Coordinate with service department for any Maintenance work Housekeeping work and FB work

Administrative
Possess information related to Hospital procedures/protocol
Preparing duty roasters for the department
Managing Leaves and permissions
Report all the incidence to the in charge
Attend meetings a

📌 Junior Executive Howrah
🏢 Narayana Health (NH)
📍 Howrah