04 Sep
|
Phenom
|
Secunderabad
04 Sep
Phenom
Secunderabad
Job description
What You'll Do:
Collaborate closely with business stakeholders within the Customer Success team to understand their needs and translate them into technical requirements for CSM applications.
Design, develop, configure, and implement ServiceNow CSM applications, including Incident Management, Problem Management, Change Management, and Knowledge Management modules.
Automate workflows and processes to improve efficiency and enhance the customer support experience.
Develop and maintain custom functionalities within the CSM platform using ServiceNow scripting languages (JavaScript, GlideScript) and APIs.
Integrate ServiceNow CSM with external systems to ensure seamless data flow and create a unified support experience.
Write transparent and concise technical documentation for ongoing maintenance and knowledge
📌 Senior Servicenow Developer Csm Secunderabad
🏢 Phenom
📍 Secunderabad