In this role, you will:
Operational Excellence
Incident Management: Ensure timely and effective resolution of incidents to minimize downtime and impact on sellers.
Problem Management: Identify and resolve recurring issues through thorough root cause analysis and long-term solutions.
Process Improvement: Continuously evaluate and enhance operational processes to improve efficiency and effectiveness.
Collaboration and Communication
Cross-functional Collaboration: Work closely with development, quality engineering, and other relevant teams to ensure seamless operations and issue resolution.
Stakeholder Communication: Maintain transparent and open communication with key stakeholders, providing regular updates on operational performance and ongoing initiatives.
Cross-Functional Collaboration: Partner closely with the Sales, Finance, Business Technology and Product teams to ensure systems integration, seamless information flow, and alignment with the overall business strategy.
Strategic Planning and Execution
Operational Strategy:



Develop and implement strategies to enhance the performance and reliability of the GTMS ecosystem.
Resource Allocation: Efficiently allocate resources to ensure optimal team performance and support for critical projects.
Cost Management: Monitor and manage operational costs, ensuring budget adherence and cost-effective solutions.
Quality Assurance and Release Management
Quality Standards: Ensure that all releases and updates meet the highest standards of quality and reliability.
Release Coordination: Oversee the release management process, ensuring smooth and effective deployments with minimal disruption.
Team Leadership and Development
Lead and Manage Teams: Oversee the L2 and L3 support teams, ensuring they are effectively addressing and resolving issues.
Mentorship and Training: Provide guidance, mentorship, and career development opportunities to team members.
Performance Management: Set performance goal

📌 Senior Manager, Salesforce Operations Bengaluru (India)
🏢 Samsara
📍 India