Role purpose

Provide functional and configuration-level support for Pimcore CMS, resolving the majority of BAU incidents and user issues without code changes.

Key responsibilities
Triage and resolve CMS incidents classified as L2 (configuration or functional).
Handle CMS user support including roles, permissions, workflows, and publishing.
Perform content and navigation edits aligned to editorial workflows.
Diagnose defects and determine L2 vs L3 ownership.
Execute Pimcore administration tasks: assets, page tree, data objects, metadata.
Support analytics and tracking maintenance (GA4, tags, data layer corrections).
Coordinate third-party integration triage and vendor escalations.
Maintain accurate ticket updates with diagnosis and resolution evidence.
Contribute to knowledge base and known-issue documentation.

Required experience
4–6 years working on Pimcore CMS or similar PHP-based CMS platforms.
Robust hands-on experience with Pimcore Admin Console and configuration.
Working knowledge of PHP, Twig, and front-end basics for issue diagnosis.
Experience supporting live production websites under SLA.
Comfortable working in ticket-driven AMS settings

📌 Pimcore Cmssupport Engineer Bengaluru (India)
🏢 RARR Technologies
📍 India