Key Responsibilities
Handle incoming and outgoing calls from patients and their families.
Track and convert leads from marketing campaigns (social media, OOH, Print, Radio, Events and Exhibitions, BTL and ATL activities)
Schedule, reschedule, confirm, and coordinate doctor and department appointments.
Provide accurate information about:

o Doctors o Hospital services o Procedures o Timings o Appointment availability o Pharmacy
Maintain accurate patient and appointment records in the Hospital Management System (HMS) or CRM.
Conduct appointment reminder and follow-up calls.
Follow up on:

o Missed appointments o Consultations o Procedures o Future healthcare requirements
Build and maintain positive relationships with patients and their families.
Receive and manage patient feedback and complaints.
Coordinate with doctors, nurses, reception, billing, diagnostics, and other departments.
Resolve patient concerns promptly by coordinating with the appropriate departments.
Escalate complex issues to supervisors or relevant departments.




Maintain strict confidentiality of patient information.
Follow hospital policies and procedures.
Prepare daily and weekly reports on:

o Calls o Appointments o Follow-ups o Patient feedback
Contribute to patient satisfaction and customer-service improvement initiatives.

Qualifications & Skills
Graduate or equivalent qualification.
1–3 years of experience in:

o Healthcare o Hospital administration o Customer service o Call center o Patient relations
Excellent communication and telephone etiquette.
Robust interpersonal and coordination skills.
Positive follow-up and organizational skills.
Patient, empathetic, and service-oriented attitude.
Good computer skills.
Familiarity with CRM or Hospital Management Systems.
Ability to multitask and work efficiently in a quick-paced environment.
Fluency in English and local languages is an advantage

📌 Patient Communication Specialist Navi Mumbai
🏢 INDIA ONCOLOGY HEALING CENTRE (IOHC)
📍 Navi Mumbai