Patient Counsellor – Roles & Responsibilities
Welcome and guide patients and attendants.
Understand patient needs, concerns, and expectations.
Explain treatment plans and procedures in straightforward language.
Explain pre-treatment and post-treatment instructions.
Coordinate patient appointments and follow-ups.
Coordinate with doctors, nurses, billing, pharmacy, laboratory, and other departments.
Handle patient enquiries and provide appropriate information.
Conduct patient follow-up calls.
Maintain patient records and counselling details.
Explain treatment packages and estimates as per hospital guidelines.
Assist patients with insurance/TPA-related coordination.
Handle routine patient complaints and escalate reliable issues.




Maintain patient confidentiality and privacy.
Educate patients about hospital services and treatment procedures.
Ensure a smooth and positive patient experience.
Maintain daily counselling and follow-up reports.
Update patient information in hospital software/CRM.
Track pending appointments, investigations, and follow-ups.
Collect patient feedback and report concerns to management.
Support patient retention and improve patient satisfaction.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Patient Counselor Kukatpally
🏢 Blume Health
📍 Kukatpally