Job Description:

Role Overview

The Area Service Engineer will oversee territory-level service delivery, dealer performance, critical technical support, customer engagement, and continuous improvement of service KPIs. The role requires a hands-on engineer who can coordinate effectively across customers, dealers, and field-service teams.

Key Responsibilities
Oversee service operations and customer support within the assigned territory.
Analyse critical issues and coordinate technical-support escalations.
Track dealer KPIs, service quality, response time, and repair turnaround time.
Develop and implement actions to improve service performance.
Support dealer development and readiness of current service channels.
Visit key customers and gather feedback on product and service performance.
Monitor competitor service practices and local market developments.
Train service engineers and dealer service managers through practical coaching.

Required Skills
Area and after-sales service operations
Dealer performance management
Technical support and escalation
Service KPI improvement
Field-team training and customer engagement

📌 Area Service Engineer Jammu
🏢 Vecktra Consulting
📍 Jammu