About Connect2Learn

Connect2Learn is a quick-growing international EdTech organization delivering high-quality learning experiences across global markets, especially the USA. We connect students with expert educators through innovative digital platforms and focus on impactful, result-driven learning.

Role Overview

We are looking for a proactive and result-driven Retention Manager who can manage customer relationships, ensure timely payment collections, reduce churn, and enhance customer satisfaction in the international (USA) market.

Key Responsibilities
Ensure timely payment collection from existing customers
Build solid relationships and improve customer retention
Identify churn risks and take preventive actions




Handle objections to reduce cancellations and refunds
Coordinate with sales, operations, and academic teams
Maintain CRM records and customer interaction data
Follow up for renewals, upgrades, and continued engagement
Ensure a smooth and positive customer journey

Eligibility
Experience in Customer Retention / Customer Success / International Sales
EdTech or International Process experience preferred
Solid communication and negotiation skills
Comfortable working in night shift (USA market)
Immediate joiners preferred

📌 Relationship Manager Kolkata
🏢 Connect2Learn
📍 Kolkata