Monitor, maintain and upgrade applications on the servers.
Create reports on License usage based on logs generated by Application setup. Configure and support 3-tier architecture-based applications.
Aim for 100% customer satisfaction and client-focused delivery.
Manage application-related incidents and requests according to defined SLAs and ensure 100% adherence to the incident and request best practice guidelines.
Ensure recent first and second-line fixes are documented, fed back and incorporated into the Knowledgebase to increase L1 fix rates.
Actively support the removal of single points of failure and drive automated and Level 0/ self-service support processes.
Provide knowledge
📌 Advanced User Support Analyst Gurugram
🏢 Atkinsr Alis
📍 Gurugram
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