General troubleshooting of the Atkins desktop computing workplace based on incidents service requests logged via the Global Service Desk and manage local IT
Management of all 2nd line incidents and requests assigned to their queue in Service Now
Manage all assigned incidents/requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC Best Practice guidelines.
Familiarity with IT Asset and configuration (CI / CMDB) management Processes
Deploy Laptop / Desktop computers and peripherals, record and track assets document during deployment according to IT Services standards and workflow procedures.
Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests.
Troubleshooting a range of application and telephony issues: investigating, diagnosing faults, and working through to resolution
Support the set-up of recent offices, sites, or projects across the local region.




Support the Senior Desk Side and Technology Support Engineer Ensure in the maintenance of all local equipment rooms and conference room IT Services facilities, mitigate risks arising from audits, fire, safety, or other risk assessments.
Develop, review and improve processes to maximize efficiencies within the team.
Exhibit a flexible approach to working on a rota basis and provide necessary cover when necessary.
Ability to deliver training to audiences across the local region.
Support and adhere to processes outlined in the Business Management System
Provide weekly/daily reports/time reporting and updates on current issues.
Ability to communicate at all levels within the company.

Experience Required
Essential:
Minimum 5 years experience of IT Service Management and processes
High level of proficiency and knowledge of working in a Corporate IT workplace
Experience of working to (and exceeding) Service Level Agreements
Broad technical understan

📌 Desk Side Bengaluru
🏢 Atkinsr Alis
📍 Bengaluru