Job Description:

Job Title: Manager / Senior Manager

Department: Information Technology

Reports to: Associate Vice President – IT

Experience: 15+

Required Qualification: BE/ BTECH/ MCA

Preferred Qualification: BE / BTECH / MCA

Skill, Knowledge & Trainings:
Experienced in handling production support of mission critical applications, spanning Level 1 and Level 2 support
Putting in place processes and tools for troubleshooting of application issues, performing Root Cause Analysis, tracking problem tickets for issue prevention
Leadership, Team Building and Mentoring skills
Should possesses valuable knowledge of Application Performance Monitoring (APM) tools like Elasticsearch or any other tools
Positive interpersonal, communication and drafting skills
Knowledge of Client-Server architecture and architecture with middleware messaging technology i.e. TCP/IP, IBM MQ, Open MQ etc.
Positive understanding of Oracle (19C) and MS SQL database in writing queries, understanding PL/SQL, TSQL code and suggesting improvements

Core Competencies:




Review and standardization of production support processes using industry standard approaches
Team building, mentoring, and knowledge and skills management for Application Production Support
Application Performance Monitoring: Uptime, Utilization, Transaction monitoring using Elasticsearch OR any customized tool
Technical skills: ASP .NET, C# / Java
Database: Oracle, MS SQL
OS: Windows 12 / 16, Red-hat Linux

Functional Competencies:
Certifications such as ITIL or Prince2 would be an added advantage
Work experience in the Banking / Treasury domain or in Stock / Commodity Exchanges
Prior experience in Technical Architecture would be an added advantage

Job Purpose:

To setup and manage the production support activities of software applications, including the transition of Production Support responsibilities to new team(s).

Area of Operations Key Responsibility
Production Support Process Improvement To

📌 Application Production Support Manger Mgr/sr Mgr Asp Net, C# Mumbai (India)
🏢 Talent Leads Consultants
📍 India