Job Summary

C 1 Analyst-IT Cloud COE

We are seeking a motivated and detail-oriented Salesforce Administrator / Analyst with 3 years of experience to support our enterprise Salesforce ecosystem. This role will work closely with governance, architecture, and platform teams to ensure smooth operations, adherence to standards, and continuous improvement across multiple Salesforce clouds and integrated systems.

Responsibilities
Assist in implementing and maintaining Salesforce governance standards across Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud
Monitor system health, data quality, and platform usage using reports and dashboards
Support integrations between Salesforce and enterprise systems such as MuleSoft, ServiceNow, SAP, Splunk, Azure, and GCP
Provide L2 user support and troubleshoot configuration, access, and automation issues
Assist in conducting Salesforce Security Maturity Assessments using Health Check and internal frameworks
Support initiatives to improve security scores and maturity levels through best practice implementation
Assist with performance tuning and maintain system reliability and uptime
Assist in the development and maintenance of Salesforce Security Governance policies, standards, and procedures




Support release management activities, including testing and deployment validation
Collaborate with cross-functional teams and contribute to continuous improvement initiatives
Maintain a centralized Knowledge Base documenting Salesforce usage across Lennox business processes, and update governance standards, support processes, and SOPs to ensure consistent operations

Required Skills Qualifications
3 years of Salesforce Administration experience
Knowledge of objects, fields, validation rules, flows, reports, and dashboards
Understanding of Salesforce security model
Basic knowledge of integration concepts (REST/SOAP APIs)
Experience with DevOps tools (Azure DevOps, Git) is a plus
Solid analytical and problem-solving skills

Preferred Qualifications
Salesforce Certified Administrator (Must)
Exposure to multi-org settings
Basic knowledge of MuleSoft or integration platforms

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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