What are we looking for?

We are looking for a highly skilled and experienced qualified to join our Policy Servicing team as a Senior Associate. The ideal candidate will have a robust background in policy servicing, excellent analytical and problem-solving skills, and the ability to work in a fast-paced environment. The successful candidate will be responsible for providing exceptional service to our policyholders, ensuring timely and accurate processing of policy-related matters, and contributing to the growth and development of our Policy Servicing department.

The role requires a strong attention to detail, excellent communication skills, and the ability to work collaboratively with others.

What does the job entail?
Provide exceptional policy servicing support to the team, ensuring timely and accurate processing of policy-related transactions.
Develop and maintain a thorough understanding of policy products, services, and regulatory requirements.
Collaborate with internal stakeholders to resolve policy-related queries and issues, providing effective solutions and escalations as needed.
Analyze and interpret policy documents, identifying areas for improvement and implementing process enhancements.
Develop and maintain accurate records of policy servicing activities, including documentation and reporting.




Provide training and support to junior team members, promoting knowledge sharing and best practices.
Identify and implement process improvements to increase efficiency and reduce errors.
Develop and maintain relationships with internal stakeholders, including underwriters, claims teams, and other departments.
Stay up-to-date with industry trends, regulatory changes, and company policies, applying this knowledge to improve policy servicing processes.
Participate in quality assurance initiatives, identifying areas for improvement and contributing to process enhancements.

Work Experience

1 - 3 Years

Essential Qualification

Graduate

Preferred Skills
Proficiency in policy servicing software and systems
Excellent analytical and problem-solving skills
Solid communication and interpersonal skills
Ability to work in a team environment
Proficiency in Microsoft Office, particularly Excel and Word
Experience with data analysis and reporting
Strong attention to detail and organizational skills
Ability to meet deadlines and prioritize tasks
Experience with policy documentation and compliance
Familiarity with regulatory requirements and industry standards

📌 Senior Associate Policy Servicing Mumbai
🏢 HDFC Life
📍 Mumbai