Role
Hands-on experience in L1 desktop / laptop and end-user support
Valuable knowledge of Windows operating systems, MacOS basic hardware troubleshooting and common business applications
Basic understanding of LAN, Wi-Fi, switches, routers, internet connectivity and network troubleshooting.
Basic understanding of Firewall.
Experience in installation and troubleshooting of printers, plotters, scanners and photocopiers / multifunction machines.
Basic knowledge of Bio Matrix and door access control installation and configuration.
Basic knowledge of CCTV systems, cameras, NVR/DVR and connectivity troubleshooting.
Ability to diagnose issues, resolve them at L1 level
Positive documentation and record-keeping skills, including IT assets, incidents, preventive maintenance and service records
Robust user-service orientation, communication and problem-solving ability
Willingness to travel to project sites / offices when required.

Responsibilities
Provide first-level IT support to users for laptops, desktops and other IT peripherals
Install, configure and troubleshoot operating systems, standard software, applications and peripheral devices
Troubleshoot LAN, Wi-Fi,



internet connectivity and basic network-related issues and coordinate with network / service providers for resolution
Install, configure and troubleshoot printers, scanners, photocopiers / multifunction machines and related consumables or connectivity issues
Installation and maintenance of CCTV cameras, NVR/DVR systems, displays and associated connectivity; coordinate with AMC / vendors for major issues
Attend user incidents and service requests, maintain an issue log and ensure timely closure or escalation
Maintain IT asset records including laptops, desktops, printers, network devices, CCTV equipment and other infrastructure assets
Maintain documentation for IT infrastructure, site-wise equipment, configuration details, warranties, AMC contracts and vendor contacts
Carry out preventive checks of IT infrastructure and identify potential failures before they impact users
Maintain basic IT infrastructure checklists and site readiness reports

Ensure proper tagging, handover, return and movement records for IT assets

📌 Senior Executive It Infrastructure Gurugram
🏢 Dineshchandra R Agrawal Infracon Private
📍 Gurugram