Senior Room Service Order Taker (RSOT)

Department: Food & Beverage – In-Room Dining

Employment Type: Full time

About the Role

We are looking for an experienced and detail-oriented Senior Room Service Order Taker to manage guest orders for in-room dining, ensure accurate and timely communication between guests, kitchen, and service teams, and mentor junior order takers. This role is central to guest satisfaction, requiring excellent phone etiquette, product knowledge, and multitasking ability.

Key Responsibilities
Answer incoming calls for in-room dining promptly and courteously, following standard greeting scripts
Accurately take, record, and process food and beverage orders via POS, ensuring correct pricing, modifiers, and special requests
Provide guests with menu recommendations, upselling suggestions, and information on ingredients/allergens




Coordinate with kitchen and service staff to ensure accurate and timely order delivery within set service standards
Track order status and proactively follow up with kitchen/runners on delays
Ensure compliance with hotel service standards, hygiene protocols, and confidentiality of guest information
Support the In-Room Dining Manager with shift reports, reconciliation, and handovers
Excellent verbal communication and telephone etiquette
Working knowledge of POS/PMS systems

What We Offer
Market-market-competitive salary and service charge
Free meals on duty
Staff accommodation provided
Growth path toward Team Leader/Supervisor roles

Pay: ₹16,000.00 - ₹20,000.00 per month

Benefits
Food provided

Work Location: In person

📌 Senior Room Service Order Taker Rsot Ooty
🏢 The Littlearth Group
📍 Ooty