Service Manager – Shaadi.com

We are looking for an experienced Service Manager to lead a 50+ member VIP/HNI customer service team and drive service quality, sales, customer satisfaction, and business growth.

Key Responsibilities:
Lead, coach, and manage a large customer service team.
Own sales targets, service delivery, quality, and customer satisfaction.
Manage VIP/HNI customer escalations and ensure premium service.
Track performance metrics and improve team productivity.
Drive process improvements and operational efficiency.
Use data and technology to improve service quality and business outcomes.

Requirements:
Bachelor’s degree.
4–7 years of relevant experience in customer service, sales, or operations.
Solid team management and leadership experience.
Experience in value and volume selling.
Positive understanding of quality and performance metrics.
Robust analytical, communication, and problem-solving skills.
Internet/consumer-service industry experience preferred.

Pay: Up to ₹2,500,000.00 per year

Work Location: In person

📌 Service Manager Thane
🏢 Shaadi.Com
📍 Thane