Job Title: Technical Support Executive – International BPO

Job Type: Full-time

Experience: Minimum 1 year

Education: Graduate

Shift: Rotational / Night Shifts

We are looking for a skilled and customer-focused Technical Support Executive to join our International BPO team. The ideal candidate should have at least 1 year of relevant experience in an International Technical BPO / Technical Support process and excellent English communication skills.

Key Responsibilities
Handle technical support queries from international customers via voice/chat/email.
Troubleshoot basic to intermediate technical issues and provide appropriate resolutions.
Understand customer concerns and deliver professional, accurate, and timely support.
Follow troubleshooting procedures, process guidelines, and quality standards.
Maintain proper documentation of customer interactions and technical issues.
Achieve defined KPIs related to productivity, quality, customer satisfaction, and adherence.
Escalate complex technical issues to the appropriate team when required.

Required Skills & Qualifications
Minimum 1 year of experience in an International Technical BPO / Technical Support process.
Excellent spoken English with C1-level communication proficiency.




Explicit pronunciation and strong conversational skills.
No MTI (Mother Tongue Influence) / RTI (Regional Tongue Influence).
Strong listening, comprehension, and problem-solving skills.
Comfortable handling international customers over voice.
Basic to positive knowledge of troubleshooting and technical support.
Must be a Graduate from a recognized university.
Comfortable working in rotational and night shifts.

Preferred Candidate Profile

Candidates with experience in International Voice – Technical Support, IT Helpdesk, Tech Support, ISP/Telecom Support, or similar technical customer support processes will be preferred.

What We Offer
Competitive salary based on experience and interview performance.
Professional work workplace.
Growth and career development opportunities.
Interested candidates can send CV80102O7552WhtsAp.

Note: Only candidates meeting the minimum experience and communication requirements will be considered.

Pay: ₹42,000.00 - ₹46,000.00 per month

Advantages
Work from home

Education:
Bachelor's (Required)

Experience:
Technical support: 1 year (Required)

Work Location: In person

📌 Sr Technical Support Executive Voice + Chat Delhi
🏢 Admit Offer
📍 Delhi