Key Responsibilities:
Provide technical assistance and support to customers via phone, email, chat, or in person.
Troubleshoot and resolve technical issues, ensuring timely and accurate solutions.
Collaborate with internal teams and technical departments to address complex issues requiring cross-functional expertise.
Log and track issues in help desk or ticketing systems, ensuring proper documentation and regular status updates.
Document technical procedures and best practices to enhance the internal knowledge base.
Conduct system audits and monitor performance to maintain optimal functionality and identify areas for improvement.
Deliver explicit communication and customer updates throughout the resolution process to ensure satisfaction.

Desired Candidate Profile:




Bachelor's degree in Information Technology, Computer Science, or a related field.
1–3 years of experience in technical support, help desk, or IT support roles.
Solid understanding of troubleshooting methodologies, system operations, and basic networking.
Excellent communication, interpersonal, and customer service skills.
Proficiency in ticketing systems, remote support tools, and documentation platforms.
Solid attention to detail and ability to work effectively under pressure.
Problem-solving mindset with a proactive approach to identifying and resolving issues.

📌 Technical Support Professional Mumbai
🏢 Aditi Tracking Support
📍 Mumbai