We are looking for a Customer Support Executive – Export (Air & Sea) to manage customer relationships and coordinate export shipments from booking through final delivery.
The ideal candidate should have hands-on experience in international freight forwarding, air and sea export operations, export documentation, shipment tracking, and customer service . Robust communication, coordination, and problem-solving skills are essential for this role.
Key Responsibilities
Customer Support & Relationship Management
Act as the primary point of contact for export customers handling Air and Sea shipments.
Respond to customer queries through phone, email, and CRM platforms .
Proactively communicate shipment status, delays, deviations, and proposed solutions.
Build and maintain robust, long-term customer relationships .
Keep customers informed about shipment progress and resolution timelines.

Export Shipment Coordination
Coordinate with Sales, Operations, Documentation teams, carriers, consolidators, and agents .




Ensure accurate and timely booking of Air & Sea export shipments .
Follow up with carriers, consolidators, and overseas agents for space availability and booking confirmations .
Track shipments and proactively identify and resolve delays or status exceptions.
Coordinate with carriers, port authorities, customs, and other partners to expedite shipment-related issues.

Export Documentation
Review and verify export documents, including:
Bill of Lading (BL)
Air Waybill (AWB)
Commercial Invoice
Packing List
Certificate of Origin
Other relevant export documentation
Coordinate with the Documentation team to ensure accurate and error-free submission .
Ensure compliance with applicable export and customs requirements.

Sales & Finance Coordination
Support the Sales team with customer queries, quotations, and shipment-related information.
Coordinate with Finance for timely invoicing and

📌 Customer Service Delhi
🏢 Resource Management Group Plus Private
📍 Delhi