Required Skills
Solid understanding of Networking concepts – TCP/IP, DNS, DHCP, NAT, VPN, routing, firewall, ping, traceroute, packet loss, latency, and jitter.
Valuable understanding of VoIP/SIP – SIP registration, SIP signaling, RTP, codecs, DTMF, SIP response codes, call flow, NAT issues, and SIP ALG.
Experience troubleshooting VoIP call connectivity and audio issues, including one-way audio, no audio, call drops, registration failures, and call quality issues.
Basic knowledge of PBX, SIP trunks, IP phones, and softphones.
Ability to analyze SIP traces, network diagnostics, and call logs.
Good troubleshooting and problem-solving skills.
Positive communication skills and ability to work with customers and internal technical teams.
Willingness to work in a support environment and shifts, if required.

Key Responsibilities

The engineer will be responsible for handling customer VoIP/networking issues, performing network and call-quality diagnostics, troubleshooting SIP/RTP-related problems, analyzing logs and traces, coordinating with carriers/ISPs when required, and documenting the resolution in the ticketing system.

📌 Voip Support Engineer Hyderabad
🏢 voip office
📍 Hyderabad