Description
Description:

The role is responsible for providing day-to-day technical support to employees for a range of hardware and software systems. The role focuses on diagnosing user-reported issues through discussions, performing troubleshooting and fault rectification, and ensuring timely resolution of problems, queries, or complaints. The role handles first-line support, follows defined escalation protocols for unresolved issues, and maintains accurate documentation of incidents and resolutions. The role emphasizes service quality, responsiveness, and user satisfaction, while ensuring adherence to IT policies, security practices, and operational procedures.

Essential Functions:
Provide first-line technical support for hardware and software issues




Diagnose problems through user interaction and system checks
Perform troubleshooting and fault rectification
Escalate unresolved issues as per defined protocols
Ensure timely resolution of user queries and complaints
Document incidents, actions taken, and resolutions
Support basic system access and device setup
Adhere to IT policies, security, and service standards

Additional Responsibilities:

Qualifications
Education:
Bachelors Degree (BA/BS) B.Tech - Required
Master Degree (MS/MA) M.Tech - Preferred

Experience:
1 year or more in 1 - 4 Years

Specialized Knowledge: Licenses:

📌 Senior Officer, It User Support Hyderabad
🏢 Amneal
📍 Hyderabad