Position: Customer Relationship Executive (CRE)

Industry: 2-Wheeler Automobile Dealership

Department: Sales / Customer Relationship Management

Reporting To: CRM Manager / Sales Manager

Job Responsibilities
Attend to customers visiting the showroom and understand their requirements.
Explain 2-wheeler models, variants, features, pricing, finance and exchange options.
Generate and maintain customer enquiries and leads.
Make follow-up calls to prospective customers and convert enquiries into sales.
Maintain customer details and update enquiries in the CRM/DMS system.
Coordinate with the Sales Team for test rides, quotations and bookings.
Follow up with customers regarding booking, documentation, finance approval and vehicle delivery.
Make delivery follow-up calls and ensure a smooth customer experience.
Conduct customer satisfaction calls after vehicle delivery.
Handle customer complaints and coordinate with the concerned department for resolution.
Inform customers about service schedules, insurance renewal and other dealership services.
Maintain daily call reports, enquiry reports and follow-up records.
Invite existing customers for service camps, offers, current model launches and dealership events.
Achieve assigned targets for calls, follow-ups, appointments, test rides,



bookings and customer satisfaction.

Required Skills
Positive communication and interpersonal skills.
Basic computer knowledge and familiarity with MS Office/CRM software.
Good telephone etiquette and convincing ability.
Customer-focused and positive attitude.
Ability to handle customer complaints professionally.
Good follow-up and coordination skills.
Knowledge of local language along with Hindi/English is preferred.
Prior experience in automobile dealership/customer service will be an advantage.

Qualification & Experience
Qualification: 12th Pass / Graduate preferred.
Experience: 0–3 years in customer service, telecalling, automobile sales or CRM.
Freshers: Can be considered based on communication and customer-handling skills.

Key Performance Indicators (KPIs)
Number of customer calls and follow-ups.
Enquiry-to-booking conversion.
Test ride appointments.
Customer visit generation.
Booking and sales conversion.
Customer satisfaction score.
Complaint resolution and follow-up.
CRM/DMS data accuracy and timely updates.

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages
Cell phone reimbursement
Internet reimbursement
Provident Fund

Work Location: In person

📌 Tellecaller Kanjurmarg East
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📍 Kanjurmarg East