A Telecaller is responsible for communicating with customers over the phone to generate sales, provide information, resolve queries, or collect feedback. The role requires strong communication skills, patience, and the ability to build positive customer relationships.

Job Title

Telecaller

Job Summary

We are looking for a motivated and customer-focused Telecaller to join our team. The ideal candidate will be responsible for making outbound calls, handling inbound customer inquiries, promoting products or services, and maintaining accurate records of customer interactions. The goal is to deliver excellent customer service while achieving business objectives.

Key Responsibilities
Make outbound calls to prospective and existing customers.
Handle inbound customer calls and respond to inquiries professionally.
Explain products or services and answer customer questions.
Generate leads and convert prospects into customers.
Follow up with customers regarding previous interactions or sales opportunities.
Maintain accurate records of calls, customer details, and outcomes in the CRM system.
Meet daily, weekly, and monthly call and sales targets.
Address customer complaints and escalate complex issues when necessary.
Build and maintain positive relationships with customers.





Required Qualifications
High school diploma or bachelor's degree (preferred).
Previous experience in telecalling, telesales, or customer service is an advantage.
Excellent verbal communication and interpersonal skills.
Basic computer knowledge and familiarity with MS Office or CRM software.
Strong persuasion and negotiation skills.
Ability to work under pressure and meet targets.

Required Skills
Excellent communication skills
Active listening
Customer service orientation
Sales and negotiation abilities
Time management
Problem-solving skills
Patience and empathy
Ability to multitask

Working Conditions
Full time or part time, depending on business requirements.
Office-based or remote work, depending on company policy.
May require rotational shifts or weekend availability.

Preferred Qualities
Positive attitude and self-motivation
Goal-oriented mindset
Ability to handle rejection professionally
Team player with a willingness to learn and improve

Pay: ₹12,000.00 - ₹21,000.00 per month

Advantages
Cell phone reimbursement
Commuter assistance
Internet reimbursement
Work from home

Work Location: In person

📌 Tele Marketing Executive Kochi (India)
🏢 Bumble Wash
📍 India