– Collections Executive

Position

Collections Executive

Department

Collections

Reporting To

Collections Team Leader / Collections Manager

Location

As per business requirement

Job Summary The Collections Executive is responsible for managing assigned delinquent accounts, ensuring timely recovery of overdue payments, minimizing portfolio delinquency, and maintaining a positive customer experience while complying with company policies and regulatory guidelines.

Key Responsibilities
Contact customers through outbound calls, SMS, WhatsApp, email, and other approved communication channels to collect overdue payments.
Follow up on delinquent accounts as per the assigned DPD bucket strategy.
Negotiate repayment plans, settlements, or payment commitments within the approved authority matrix.
Educate customers regarding overdue amounts, penalties, and the impact of non-payment on their credit history.
Update customer interactions, payment commitments, and collection remarks accurately in the CRM system.
Meet daily, weekly, and monthly collection targets, including recovery amount, PTP (Promise to Pay), and productivity metrics.
Coordinate with field collection teams, legal teams, and internal stakeholders whenever required.




Escalate high-risk, fraud, skip-trace, or dispute cases to the concerned department.
Ensure compliance with RBI guidelines, company policies, and fair collection practices.
Maintain confidentiality of customer information and company data.

Required Skills
Solid communication and negotiation skills.
Customer handling and conflict resolution ability.
Basic knowledge of collections and recovery processes.
Familiarity with CRM systems and Microsoft Excel.
Ability to work under pressure and achieve collection targets.
Good analytical and problem-solving skills.
Skilled and ethical approach while interacting with customers.

Qualification
Graduate in any discipline.
Freshers or candidates with 0–3 years of experience in collectionsbanking, NBFC, fintech, or tele-calling may apply.

Preferred Experience
Experience in retail loans, personal loans, education loans, or unsecured lending collections.
Knowledge of DPD buckets, NACH, ECS, payment links, and digital collection processes.

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks
Health insurance
Provident Fund

Work Location: In person

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