Thomson Multiwood is looking for Tele Marketing Executive to attend Customer care calls and monitor and follow-up the enquiries. Candidates with prior experience in telemarketing or Customer care handling will be given preference.

Key Responsibilities
Outbound Calling: Make cold or warm calls to potential clients from directories to pitch products, services, or schedule appointments.
Inbound Support: Answer incoming customer questions, resolve complaints, and address technical or service doubts.
Script Compliance: Use and adapt prepared conversational scripts to explain features, pricing, and perks accurately.
Data Management: Record customer contact details, order information, and call outcomes accurately in computer database systems.
Target Achievement: Meet daily or weekly performance quotas regarding call volume, lead generation, and sales conversions.

Required Skills
Communication:



Clear verbal articulation, active listening, and a friendly tone over the phone.
Persuasion: Solid salesmanship and effective negotiation techniques to handle customer objections.
Resilience: Patience and a positive attitude when dealing with rejection or frustrated clients.
Technical Literacy: Familiarity with customer relationship management (CRM) software, dialers, and basic computer navigation.

Pay: ₹25,000.00 - ₹35,000.00 per month

Perks
Cell phone reimbursement
Internet reimbursement
Provident Fund

Education
Bachelor's (Preferred)

Experience
Telemarketing: 2 years (Required)

Language
English (Required)

Location
Ernakulam, Kerala (Required)

Work Location: In person

📌 Tele Marketing Executive Kochi
🏢 Thomson Multiwood
📍 Kochi