Job Description
Technical Account Manager
nLocation: Chennai (Work from Office – Mandatory)
nExperience: 10–15 Years
nEmployment Type: Full-time
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nAbout the Role
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nAnoud Technologies is seeking an experienced Technical Account Manager to act as the bridge between customers, business stakeholders, and technical teams. The ideal candidate will combine robust technical expertise with customer relationship management skills to ensure successful delivery, support, and adoption of insurance technology solutions.
nThis role requires deep expertise in the Insurance domain, robust SQL capabilities, and the ability to manage customer expectations while driving technical issue resolution and service excellence. Knowledge of Java is a strong advantage.
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nKey Responsibilities
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Serve as the primary technical point of contact for assigned customer accountsn
Build and maintain strong relationships with customer business and technical stakeholdersn




Understand customer business requirements and translate them into technical solutions and recommendationsn
Drive incident resolution, root cause analysis, and problem management activitiesn
Analyze application and database-related issues using advanced SQL skillsn
Coordinate with Product, Development, QA, Infrastructure, and Support teams to ensure timely delivery and issue resolutionn
Lead customer review meetings, service governance discussions, and technical workshopsn
Monitor application performance and identify prospects for optimization and enhancementn
Manage customer escalations and ensure adherence to agreed service levelsn
Support product implementations, upgrades, integrations, and production releasesn
Provide technical guidance and best practices to customers for effective utilization of Anoud solutionsn

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nRequired Skills & Experience
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nMandatory:
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10–15 years of overall IT experiencen
Strong hands-on expertise in SQL, including complex query

📌 Technical Account Manager Tamil Nadu
🏢 Anoud Technologies
📍 Tamil Nadu