: Ticketing ExecutiveCompany: DM Travels

Location: Shantiniketan Building, Camac Street, Kolkata

Reports To: Management / Founders

About DM TravelsDM Travels is a Kolkata-based travel agency offering domestic and international travel solutions, including flight bookings, holiday packages, visa assistance, and corporate travel services.

Role OverviewWe are looking for a detail-oriented Ticketing Executive to handle end-to-end air and rail ticketing operations, ensuring accurate, timely, and cost-effective bookings for clients while maintaining robust vendor and GDS relationships.

Key Responsibilities
Handle domestic and international flight ticketing (issue, reissue, cancel, and refund tickets) via GDS platforms (Amadeus/Galileo/Sabre) and airline portals
Source and compare fares across airlines, consolidators, and OTAs to secure the best rates for clients
Process PNR creation, fare quotes, ticket reconfirmation, and schedule change updates
Coordinate rail and bus ticketing where required
Manage group bookings, block seats, and negotiate group fares for bulk travel (e.g., leisure groups, corporate movements)
Liaise with airlines and vendors on fare disputes, refunds, and special requests
Maintain accurate records of bookings, invoices,



and client payment status
Advise clients on visa-related travel documentation requirements, baggage policies, and fare rules
Handle last-minute rebookings, cancellations, and client emergencies with prompt turnaround
Coordinate with the sales team to convert leads into confirmed bookings
Stay updated on airline fare rules, promotional fares, and industry regulations

Requirements
1–3 years of experience in airline/travel ticketing (freshers with GDS certification may apply)
Working knowledge of GDS systems (Amadeus, Galileo, or Sabre) preferred
Solid understanding of fare construction, ticketing rules, and refund/reissue processes
Excellent communication and client-handling skills
Proficiency in MS Excel and basic documentation
Ability to multitask under pressure, especially during peak booking periods
Bachelor's degree; diploma/certification in travel & tourism or IATA ticketing preferred

Preferred Skills
Familiarity with international visa and immigration documentation
Experience handling group travel and MICE bookings
Knowledge of hotel and package booking platforms is a plus

📌 Ticketing Executive Kolkata
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