Yashoda Hospitals is seeking a compassionate and customer-focused Patient Relations Executive (PRE) to enhance patient satisfaction and ensure a seamless patient experience. The ideal candidate will act as a liaison between patients, attendants, and hospital departments, addressing concerns, facilitating communication, and promoting service excellence.

Key Responsibilities
Welcome and assist patients and visitors, ensuring a positive hospital experience.
Coordinate with various departments to facilitate smooth patient care and service delivery.
Address patient queries, concerns, and complaints promptly and professionally.
Conduct regular patient rounds and gather feedback regarding hospital services.
Maintain patient satisfaction records and escalate issues when required.
Assist patients with admission, discharge, appointments, and service-related information.
Support VIP patient handling and ensure personalized care coordination.
Ensure effective communication between patients, attendants, doctors,



and hospital staff.
Participate in patient engagement activities and service improvement initiatives.
Prepare daily, weekly, and monthly reports on patient feedback and grievances.
Follow hospital policies, quality standards, and patient confidentiality guidelines.

Eligibility Criteria
Graduate / BBA / BHM / MHM / MBA / MHA.
1 -3 years of experience in hospitals, healthcare, hospitality, aviation, or customer service.
Freshers with excellent communication skills may also apply.

Required Skills
Excellent verbal and written communication skills.
Robust interpersonal and customer service orientation.
Problem-solving and conflict-resolution abilities.
Patient handling and coordination skills.
Ability to work in rotational shifts.
Proficiency in MS Office and basic computer applications.

📌 Walk In Patient Relations Executive Only Male Hyderabad
🏢 Yashoda Hospitals
📍 Hyderabad