Client communication
Reply to clients queries via email /phone in a timely and orderly fashion.
Ensure compliance & regulations of policies with all RMC/ Clients companies
Coordinating with various departments & external vendors.
Prepare itineraries with vendors.
Make appointments with various schools, hospitals, clubs, etc for the clients.
Monitor, track and report the entire program until closure.
Timely follow-up with the clients/vendors on emails/calls
Prepare daily and weekly reports.
Maintain internal MIS and Trackers

Conduct Programs
Conduct Mobility Operations
Execute delivery of all relocation services, including; relocation policy counseling, Move management – City orientation, home search, School search assistance, temporary accommodation, immigration & household goods transportation.
Responsible for delivery of services in accordance with IOS service policy. Identify and implement process and suggest improvements related to relocation service delivery




Ensure compliance & regulations of policies and processes of all RMC/ Clients companies.
Act as a point of escalation and resolution of issues that arise on a case by case basis
Serve as a single point of accountability for the day to day operations - coordinating with the IOS team and ensuring client satisfaction.
Achieve operational targets
Optimize costs and contribute in driving revenue

MIS & Documentation
Follow up and ensure updation of Relotracker
Collation of weekly reports
Follow up for case closures and maintaining the weekly /monthly MIS for the same.
Preparation of client related reports
Maintain the database of appreciation and escalations
Document weekly reviews

Inter- Department Coordination
Interact with Finance and seek updates on the invoices for closed cases
Interact with relevant aligned services (P & M, Car rental. Immigration or Temp accommodation) as per requirement

📌 Walk In Relocation Consultant Bengaluru
🏢 IOS Relocations
📍 Bengaluru