Exp:- 6-8Yr

JD

Must-Have
Advanced expertise in ServiceNow ITSM (Incident, Problem, Change, Request, Knowledge Management).
Strong experience with CMDB, Discovery, Service Mapping, and CI lifecycle design.
Experience designing Service Catalog, Flow Designer, Business Rules, Client Scripts, and IntegrationHub.
Experience supporting large-scale ServiceNow environments (10,000+ users).
Robust analytical, leadership, problemsolving, documentation, and planning skills.

Positive-to-Have
Knowledge of SecOps, ITOM, or ITAM modules.
Experience with MID Server, Orchestration, and thirdparty integrations.
Basic JavaScript, PowerShell, or Python scripting skills.
Understanding of ITIL v3/v4 processes.

Responsibilities / Expectations from the Role




Provide expert-level Tier 3 support for complex ServiceNow issues while mentoring junior members.
Engage with customers to understand requirements and translate them into ServiceNow solutions.
Design and implement solutions across ServiceNow modules (ITSM, CMDB, Discovery, Integrations, Catalog).
Lead and manage a team of 5 ServiceNow consultants.
Manage endtoend project delivery including design, planning, and release activities.
Ensure platform governance, documentation, and standardized operational processes.
Drive continuous improvement and adoption of recent ServiceNow capabilities.

📌 Walkin In Tcs At Chennai (India)
🏢 Tata Consultancy Services
📍 India