Role & responsibilities
Manage day-to-day Workday functional operations and system support.
Configure and maintain Core HCM and related Workday modules, including Recruiting, Talent, Performance, Compensation, Absence, and future modules as deployed.
Maintain business processes, workflows, notifications, condition rules, and configuration changes.
Manage support ticket queues, service levels, issue tracking, and escalation management.
Support global HR and Payroll teams with complex system issues.
Conduct Workday release testing, regression testing, and validation of recent functionality.
Support user acceptance testing, defect resolution, and post-go-live stabilization.
Develop and maintain Workday documentation, job aids, configuration notes, and knowledge articles.
Support data loads, EIBs, mass updates, and routine system maintenance activities.
Partner with functional workstream leads on process improvements and future enhancements.
Support acquisition integration, organizational restructures, and expansion into current countries

📌 Workday Analyst / Functional Configuration & Support Lead Mumbai
🏢 ATPI - Direct Travel Group
📍 Mumbai