04 Sep
|
ZEE Labs
|
Shimla
Responsibilities:
Serve as the primary point of contact for guests, addressing inquiries, requests, and concerns promptly.
Ensure a high-quality guest experience by providing personalized and proactive service.
Handle guest complaints or issues effectively, offering solutions to maintain satisfaction.
Coordinate with housekeeping, front office, and other departments to meet guest needs seamlessly.
Maintain detailed records of guest preferences and feedback to improve service delivery.
Assist in check-in and check-out processes as needed to ensure smooth operations.
Promote hotel services, facilities, and special offers to enhance guest engagement.
Monitor guest satisfaction and report insights to management for continuous improvement.
📌 Guest Relation Executive Shimla
🏢 ZEE Labs
📍 Shimla