Role :NTRX Skilled Service Engineer

Location : Pune ( Hybrid mode)

Type : FTE on Nam Info Pvt Ltd payroll Deployed at Pune Client location office.

Role overview

The role is focused on NiCE NTR-x enterprise recording/compliance solutions , particularly for banking and financial-services customers. Typical responsibilities include:
Installing, configuring, upgrading, and supporting NiCE NTR-x / Verint recording platforms .
Troubleshooting Windows Server, IP/SIP, RTP, VoIP, TCP/UDP, LAN/WAN and telephony issues.
Using Wireshark and log analysis for troubleshooting.
Working with SQL and basic Shell/PowerShell scripting .
Integrating with platforms such as Avaya, Cisco, Microsoft Teams, and Amazon Connect .
Supporting AWS/Azure, VMware/Citrix, Active Directory, LDAP, SSO, DNS, HA/DR , and database migrations.
Leading customer-facing technical discussions and supporting UAT/testing

Send resumes to / . NO CALLS PLEASE I SHALL CALL BACK TO THE RIGHT MATCH.

📌 Network Engineer Pune
🏢 Nam Info
📍 Pune