Job Description

About The Role:

- Effective management of the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.

- Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis and straightforward configuration changes to ensure an efficient and effective system.

- Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.

- Oversee the lobby services including car parking and porterage, ensuring VIP and other guest arrivals and departures are as smooth and efficient as possible to maximise guest satisfaction.





- Daily liaison with the Reservations office to ensure accuracy in room allocation and maximisation of yield in order to drive the financial performance of the hotel.

- Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson to ensure the correct information is relayed.

- Establish, in conjunction with the General Manager, financial performance targets for revenue, expenditure and market share and ensure department achieves these targets.

- Strive to implement the Accor Vision and demonstrate active use of Accor Heartist Values in order to lead by example.

- Assist in the development of the Annual Business Plan and Financial Budget.

- Any other duties assigned by your manager.

📌 Front Office Manager(F/M/X) (Hyderabad)
🏢 AccorHotel
📍 Hyderabad