About the Role

:
- The Executive/Sr. Executive - Operation will be responsible for efficiently managing client coordination, service operations, administrative functions, and reporting to ensure service excellence, compliance, and team performance.
- The incumbent will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

- Coordinate with clients and maintain solid relationships to ensure service excellence and retention
- Schedule, plan, and allocate services, ensuring efficient team deployment and timely execution
- Validate and generate data, plans, and reports using the iCABS system
- Handle billing, invoice submissions, revisions, and credit note (CN) maintenance
- Follow up on POs, service contracts, legal agreements, and contract renewals
- Oversee office administration, statutory compliance, attendance, and petty cash management
- Manage vehicle maintenance and GPS tracking




- Supervise the service team and ensure smooth operation of the service centre
- Maintain inventory records, including battery stock

Key Result Areas:

- Client Relationship Management
- Service Planning & Execution
- System & Data Management
- Billing & Documentation

Competencies (Skills essential to the role):

- Client Service Orientation
- Effective communication skills
- Time Management

Educational Qualification / Other Requirement:

- Any Graduate
- 5 - 10 Years required

Role Type / Key working relationships:

- Individual Contributor
- Internal team
- External stakeholders

Benefits

What can you expect from Rentokil Initial Hygiene ?

- Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
- Service
- Relationships
- Teamwork
- Responsibility

DEI statement: At Rentokil Initial Hygiene, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

📌 Operations Executive - Kolkata (RI) (India)
🏢 Rentokil Initial
📍 India