Job Description

HIRING | SERVICENOW SUBJECT MATTER EXPERT (SME)

Location: Pune / Mumbai / Bangalore
Experience: 10–14 Years
Budget: ₹22.5–24.5 LPA

ROLE OVERVIEW

We are looking for an experienced Service Now SME to lead technical discussions, integrations, platform configuration, troubleshooting, and enterprise-scale Service Now initiatives.

KEY RESPONSIBILITIES

• Act as the technical SME for Service Now issues and solutions.
• Design, develop & maintain Service Now integrations with enterprise platforms.
• Work on ITSM, ITOM, CMDB, Service Catalog, Integration Hub & Flow Designer.
• Troubleshoot APIs, authentication, performance, latency & data consistency issues.
• Develop and optimise Business Rules, Client Scripts, Workflows & integrations.
• Perform RCA for production incidents and recurring defects.
• Support releases, deployments, testing & post-production activities.
• Create technical documentation, runbooks and knowledge articles.
• Mentor teams on Service Now best practices and platform governance.





MANDATORY SKILLS

12+ years of Service Now implementation/support experience
ITSM, ITOM & CMDB
Service Catalog, Integration Hub & Flow Designer
REST/SOAP APIs & enterprise integrations
Robust Java Script & Service Now scripting
OAuth, SAML, JWT & Basic Authentication
Agile delivery experience

PREFERRED

Service Now CSA / CIS / CAD certifications
Enterprise transformation or platform engineering experience

Requirements
? MANDATORY SKILLS ✅ 12+ years of Service Now implementation/support experience ✅ ITSM, ITOM & CMDB ✅ Service Catalog, Integration Hub & Flow Designer ✅ REST/SOAP APIs & enterprise integrations ✅ Strong Java Script & Service Now scripting ✅ OAuth, SAML, JWT & Basic Authentication ✅ Agile delivery experience ? PREFERRED ⭐ Service Now CSA / CIS / CAD certifications ⭐ Enterprise transformation or platform engineering experience

📌 SERVICENOW SUBJECT MATTER EXPERT (SME) (India)
🏢 Vrinda International
📍 India