Job Description:

- Jewelry, watches, high-value electronics, or another high-value-low-bulk retail category strongly preferred -

- general apparel/grocery LP experience does not transfer cleanly to per-gram gold reconciliation or diamond

- certification fraud, which are jewelry-specific loss vectors.

- Background in investigations - ex-law enforcement, ex-defence, or corporate investigations experience is

- common in Indian jewelry retail LP hiring and helps with the FIR/law-enforcement liaison part of the role.

- Working knowledge of CCTV/VMS systems, EAS/RFID tagging, vault and protected protocols, and POS exception

- reporting.

- Familiarity with the regulatory patchwork that actually applies (see Section 7) - there is no single "Loss

- Prevention Act" in India; SOPs must instead be built against the Private Security Agencies (Regulation) Act 2005,

- applicable state Shops & Establishments Act, BIS hallmarking compliance, IT Act provisions on CCTV/data

- retention, and standard labour law on employee investigations and termination.

- Certification such as LPC (Loss Prevention Certified, US-based) or a local equivalent is a plus, not a prerequisite

- - don't screen out strong regional candidates for lacking a Western certification.

- 3.2 Core responsibilities

- Policy & SOP ownership





- Author and maintain the Loss Prevention SOP manual: opening/closing procedures, vault access, key control,

- CCTV coverage standards, EAS tagging, cash handling, high-value item movement between stores, and customer

- bag/parcel checks.

- Define minimum security standards for FOFO stores and the audit checklist used to certify compliance; own the

- escalation path to franchise owners for non-compliance.

- Investigations

- Sole central point of contact for every loss-prevention incident across COCO and FOFO stores - shrinkage

- variance, till mismatches, suspected internal theft, external theft, robbery/burglary, and vendor fraud.

- Conduct or direct investigations; own the incident log and case files; coordinate with police for FIR filing and

- evidentiary handover (CCTV footage, POS exception reports).

- Coordinate with HR and Legal on disciplinary action and termination for cause arising from LP findings.

- Audit & compliance

- Run scheduled and surprise store audits (physical security, SOP adherence, stock reconciliation) across COCO

- stores directly, and FOFO stores per the franchise audit clause.

- Own the monthly stock/shrinkage reconciliation review with Finance; flag variance beyond threshold for

- investigation.

📌 Loss prevention officer (Ex-Army) (India)
🏢 Acme Services Private
📍 India