- Manage and support enterprise Unified Communication and Contact Center environments.
- Provide L2/L3 support, troubleshooting, incident, problem, and change management.
- Monitor system availability, performance, capacity, and service health.
- Troubleshoot complex voice, telephony, SIP, call routing, and contact center issues.
- Perform RCA and implement corrective/preventive actions.
- Support upgrades, patches, migrations, and infrastructure maintenance.
- Coordinate with network, infrastructure, application, and vendor teams.
- Maintain technical documentation, SOPs, and operational procedures.
- Participate in 24x7 support/on-call activities as required.

Required Skills
- Robust hands-on expertise in Cisco UCS.
- Strong experience with Genesys Contact Center.
- Good understanding of Contact Center operations and architecture.
- Knowledge of SIP, RTP, TCP/IP, networking, and voice technologies.
- Experience in enterprise production support and L2/L3 troubleshooting.
- Strong analytical, communication, and incident-management skills.

📌 Unified Communication and Collaboration Operations (India)
🏢 TRIGENT SOFTWARE PRIVATE
📍 India