Dear Candidate,

,

Congratulations!

Your resume has been shortlisted for the Chat Support Analyst role with Artech Infosystems.

Please find the interview details and key instructions below.

Interview Details

Joining Locations: Hyderabad / Gurgaon / Noida

Drive Dates: 03 September 2026 to 10 September 2026

Interview Timing: 10:00 AM to 01:00 PM

Interview Process:

- Round 1: Typing Test
- Round 2: CAT Assessment
- Round 3: Healthcare / Insurance Domain Knowledge

Interview Venue – Hyderabad Office

Artech Infosystems

Plot No. 118/1/14/C, Unit No. 332, 3rd Floor,

DLF VC Silicon Towers, Kondapur,

Hyderabad, Telangana – 500032

Approximate Salary

₹1.8 LPA to ₹3.2 LPA

Salary will be decided based on the candidate's profile and interview performance.

PF: Optional for freshers; candidates with previous PF experience are required to opt for PF.

Candidate Requirements

- Fresher to 2 years of experience can apply
- Excellent English communication and writing skills
- Minimum typing speed of 30 WPM
- Eligible qualifications: B.Sc., B.Com., B.A., MBA
- Not eligible: B.Tech, BCA 2025 (consider only)
- Candidates currently pursuing their degree are not eligible
- Immediate joiners only
- Mandatory educational documents:
- 10th Marksheet
- 12th Marksheet
- Degree Consolidated Marksheet / Provisional Certificate

Preferred Qualifications





- Prior experience in chat-based customer support
- Exposure to Healthcare, Insurance, or Managed Care processes
- Familiarity with CRM tools or chat platforms
- Excellent typing speed and accuracy

Key Responsibilities

- Handle inbound customer interactions through chat professionally and empathetically
- Understand customer concerns and provide accurate and timely resolutions
- Maintain quality, productivity, and customer satisfaction metrics such as CSAT/NPS
- Document chat interactions accurately in internal systems

Benefits

- Two-way cab facility from designated nodal points within a 40 km radius
- Last-minute pickup/drop requests outside designated routes cannot be accommodated
- Meals will not be provided
- One month of training at the client site, followed by deployment into production

Important Instructions

Please carry the following for the interview:

- Updated hard copy of your resume
- One Government-issued ID card
- Write HR Name: Manoj Pawan on the top of your resume

For any concerns or queries, please contact:

Manoj Pawan

Contact: (phone hidden)

Please review the above details carefully and confirm your availability for the interview.

Best Regards,

Manoj Pawan

HR / Recruitment Team

📌 Chat Support (Secunderabad)
🏢 Artech Infosystems Private
📍 Secunderabad