General Virtual Assistant

- Work Type: Full-time.

- Schedule: Standard U.S. business hours.

- Location: 100% Remote.

Role Overview

We are seeking a highly organized General Virtual Assistant to provide administrative and operational support to the client. In this role, you will help keep day-to-day operations running smoothly by managing schedules, updating CRM data, assisting with customer communications, and coordinating directly with the operations team. The ideal candidate brings prior experience supporting U.S.-based service businesses, particularly within logistics, dispatch, or high-volume customer service environments.

Key Responsibilities

- CRM & Data Management: Manage and update booking details, work orders, and job notes accurately in Smart Moving or similar CRM systems. Track leads, quotes, and client communications.

- Customer Communication: Serve as a primary point of contact for customers via email, phone, and chat to handle scheduling, confirmations, customer service concerns, and follow-ups, always maintaining a skilled and friendly tone.

- Dispatch Support: Support daily dispatch operations by verifying job details, confirming mover assignments, and ensuring overall schedule accuracy.

- Administrative Duties: Assist with core administrative tasks including invoice tracking,



data entry, and report generation.

- Team Coordination: Coordinate seamlessly with the internal operations team to resolve client inquiries quickly and update progress logs.

Requirements & Qualifications

- Experience: 2+ years of experience in customer service and administrative support, preferably as a Virtual Assistant.

- Technical Proficiency: Hands-on experience using CRMs (Hub Spot, Jobber, etc.) and proficiency in Google Workspace (Sheets, Docs, Calendar).

- Communication Skills: Strong written and spoken English communication skills.

- Core Competencies: Highly organized, detail-oriented, and capable of multitasking and managing multiple priorities effectively in a fast-paced environment.

- Remote Infrastructure: Must have a dedicated, noise-free home office setup equipped with a reliable, high-speed internet connection and a backup power source.

Preferred Qualifications (Bonus):

- Direct, hands-on experience using Smart Moving CRM is highly preferred.

Benefits of Working for Hyre

- Performance-based raises.

- Minimum 5 days off annually (paid or unpaid based on client terms).

- Annual cost-of-living adjustments at your one-year anniversary.

📌 General Virtual Assistant (India)
🏢 Hyre
📍 India