04 Sep
|
TRIGENT SOFTWARE PRIVATE
|
India
04 Sep
TRIGENT SOFTWARE PRIVATE
India
Required Skills & Qualifications
- Experience: 5 10 years of hands-on experience in IT Service Management (ITSM), Infrastructure Service Delivery, or ITIL Process Governance.
- Service Now Expertise: Advanced operational proficiency in Service Now ITSM modules (Change, Problem, Incident, Asset, and CMDB).
- Process Governance: Proven track record in running CAB meetings, governing change approvals, and managing root cause analysis (RCA) workflows.
- CMDB Management: Direct experience with Service Now CMDB administration, CI relationship mapping, Discovery schedules, and CI health audits.
- ITIL Framework: Robust understanding of ITIL v3/v4 best practices (ITIL v3 Intermediate or ITIL v4 Foundation certification strongly preferred).
- Analytical Skills: Ability to analyze large volumes of operational incident/change data to detect patterns and drive operational efficiencies.
📌 Serivce Mangement (India)
🏢 TRIGENT SOFTWARE PRIVATE
📍 India