Job Description:

- Lead a team of CRM Executives and Coordinators to ensure productive, customer-focused service delivery.

- Manage the complete customer lifecycle - from booking to possession and post-possession service.

- Drive timely collections and monitor outstanding payments, interest calculations, and reconciliations.

- Review and approve demand letters, reminders, and customer communication in line with company standards.

- Handle escalated customer queries and ensure effective resolution with professionalism.

- Oversee execution and registration of Agreements for Sale and other customer documents.

- Ensure compliance with RERA requirements and accurate documentation management.

- Coordinate cross-functionally with Sales, Legal, Finance, Projects, and Facility Management for seamless operations.

- Manager - CRM

- Supervise possession and handover processes, ensuring completion of all pre-possession

- formalities.

- Prepare and present MIS reports and dashboards on collections, documentation, and customer

- satisfaction.

- Identify process gaps and recommend improvements to enhance customer experience and

- efficiency.

📌 CRM - Mumbai (India)
🏢 Acme Services Private
📍 India