Job Type: Full-time

Working experience: No Experience

Job DescriptionOATH is a premium women's quartz watch brand by Perfectly Average Jewellery Pvt Ltd, pricedbetween ₹3,000–₹9,000. We sell direct-to-consumer through our Shopify store and across India'sleading marketplaces — Amazon, Flipkart, Myntra, and Nykaa Fashion.We're in launch mode, building a sharp, hands-on team from the ground up. Every interaction acustomer has with OATH — a pre-purchase question, a delivery update, a post-sale follow-up —represents the brand. The Customer Experience & CRM Intern is the person who makes sure everyone of those touchpoints feels premium, prompt, and personal.About the RoleThis is a hands-on, customer-facing role. You'll be the first point of contact for every customer acrossour channels — WhatsApp, Instagram, Facebook, email, and phone. You'll own the full customerconversation from pre-sale enquiry to post-sale follow-up: answering questions, resolving issues,recovering abandoned carts, gathering feedback, and building the relationships that turn first-timebuyers into loyal customers.You'll work closely with the Operations Manager and founding team. This is a small team where yourwork is visible, your contribution matters, and your growth path is clear.Key ResponsibilitiesA. Customer Communication & Enquiry Management• Serve as the first point of contact for all inbound customer enquiries across WhatsApp,Instagram, Facebook, and email• Respond to pre-purchase questions on product details, sizing, pricing, availability, offers, andshipping — accurately and on-brand• Maintain a warm, professional, premium tone in every interaction that reflects OATH'spositioning,



even in difficult conversations• Meet defined response-time standards — acknowledge enquiries promptly during working hoursand resolve or escalate within the same day• Log every conversation and its outcome in the CRM/tracker to maintain a complete customerhistoryB. After-Sales Support & Issue Resolution• Manage all post-purchase communication — order confirmations, dispatch and deliveryupdates, and shipment tracking queries• Handle returns, exchanges, and complaints end-to-end, coordinating with the warehouse andoperations team for resolutionProactively update customers on delays, stockouts, or issues before they have to chaseFollow through on every open query until it is fully closed to the customer's satisfactionC. Feedback, Reviews & Customer Insights• Make outbound feedback calls to recent customers to understand their product and serviceexperience• Capture, categorise, and share customer feedback with the founding and product teams on aweekly basisEncourage satisfied customers to leave reviews and ratings across the website and marketplacesFlag recurring complaints, product issues, or service gaps to the Operations Managerimmediately — do not wait for end of dayD. Sales Recovery & Re-Engagement• Run abandoned-cart recovery through outbound calls and follow-up messages to re-engagedrop-offs and support conversionsFollow up on enquiries that did not convert and nurture interested prospects toward a purchaseSupport re-engagement and win-back outreach to past customers during launches, drops, andcampaignsE. Reporting & CoordinationMaintain accurate daily records of enquiries handled, issues resolved, and pending ticketsSubmit a daily end-of-day summary to the Operations Manager — queries handled, resolved,pending, and any escalations• Track key metrics — response times,



query volumes, recurring issues, cart-recovery outcomes,and review generationParticipate in brief daily check-ins with the Operations Manager to align on prioritiesFollow all defined communication SOPs and escalation protocols — no deviations without priorapprovalRequirementsMust HaveFluency in English and Hindi — both spoken and writtenStrong, confident communication skills across chat, email, and phoneComfortable and familiar with WhatsApp, Instagram, Facebook, and email as everydaycommunication platforms• A warm, patient, empathetic approach — able to stay composed and qualified even indifficult conversations• Strong organisational skills, attention to detail, and the discipline to maintain clean, accuraterecordsWillingness to make outbound calls as a core, daily part of the roleDependable, responsive, and able to work independently without constant supervisionGood to Have• Prior experience in customer support, customer experience, telecalling, or a D2C / e-commerceenvironmentFamiliarity with tools such as Shopify, WhatsApp Business, or CRM and review platformsBasic comfort with spreadsheets and reportingAn interest in fashion, accessories, or consumer brandsWhat We Offer• A clear path to a full-time Customer Experience / CRM role on successful completion of theinternship, based on performanceInternship completion certificate and a strong professional referenceDirect access to and mentorship from the founding teamHands-on exposure to the customer, operations, and CRM engine of a fast-growing D2C brandStructured onboarding with documented SOPs — you'll know exactly what's expected from Day1• A small, focused team where your work is seen, valued, and rewardedHow to ApplyInterested candidates can apply by:Sending their resume to [email protected] or WhatsApp: +91 8890435049DMing on LinkedIn

📌 Customer Relations Manager (Dantil)
🏢 Oath
📍 Dantil