Role & Responsibilities

- Manage daily property operations and guest services.
- Handle check-ins, check-outs and guest enquiries.
- Monitor housekeeping, cleanliness and maintenance.
- Coordinate with housekeeping, maintenance and vendors.
- Manage bookings, occupancy and room availability.
- Maintain inventory and daily operational reports.
- Handle guest concerns and ensure quick resolution.
- Support sales and improve occupancy.
- Ensure Cocostay SOPs and service standards are followed.

Preferred Candidate Profile

- Good communication and customer-handling skills.
- Strong ownership and problem-solving ability.
- Basic knowledge of Excel/Google Sheets.
- Hospitality experience is an advantage.
- Freshers with good communication skills can apply.
- Willing to work flexible shifts.
- Willingness to stay on-site at the property.

Perks & Benefits

- In office accommodation.
- Hands-on experience in hospitality operations.
- Growth opportunities within Cocostay.
- Friendly and dynamic work environment.
- Opportunity to work with a growing hospitality brand.

Perks and benefits

Free Accommodation, Over time allowance, Performance bonus, Festive Bonus

📌 Front Desk Receptionist (Ernakulam)
🏢 COCOSTAY HOSPITALITY
📍 Ernakulam